On Queue Computer

For sales or technical support call us at 978-499-0049 or toll free at 877-667-8383


Effective: January 1, 2001

At ON QUEUE COMPUTER, we value our relationship with each of you (members, customers and visitors) and we respect your expectations and rights with respect to privacy and security in your dealings with us through our Web site.

Whether you are a member, a customer, or a visitor to either the public or private areas of our Web site,

ON QUEUE COMPUTER understands the importance you place on the privacy and security of information regarding your identity, your account activity, and any other information that you may provide to facilitate our ability to serve you. We understand that the following questions are important to you.

How do I know my information is safe with ON QUEUE COMPUTER?

What kind of information does ON QUEUE COMPUTER track from my computer?

How does ON QUEUE COMPUTER use the information it gathers?

What sort of site security and privacy options do you have in place?

Whenever personal information is collected from you, ON QUEUE COMPUTER will reference this Policy or otherwise explain how we intend to use such information. ON QUEUE COMPUTER will not publish, sell, trade, or rent to anyone the personal information requested from you or voluntarily provided by you. ON QUEUE COMPUTER will only share your personal information with others as stated in this Policy, unless you grant us permission for other uses. We will protect the confidentiality of any personal information you share with us as follows:

Agents or Affiliates: When we share personal information with an agent or affiliate of ON QUEUE COMPUTER, your personal information is protected as described in this Policy by a strict confidentiality agreement that is required for all companies that we hire to provide support services or to act as our agent.

Employees and Third Party Service Providers: ON QUEUE COMPUTER company policy requires that employees and third party service providers (e.g. accountants, lawyers, bankers, etc.) with access to confidential customer information may not use or disclose the information except as intended for business use. All employees and third party service providers are required to safeguard such information, as specified in their confidentiality agreements with ON QUEUE COMPUTER.

Our Web servers collect the following pieces of information from your computer:

  • Its IP address
  • The browser(s) installed (name and version # only)
  • The browser platform installed
  • The Operating System/Environment
  • Your ISP's name
  • The referring domain name (if visiting ON QUEUE COMPUTER from a third-party Web site)
  • Returning visitor confirmation

We collect the above information to help diagnose problems with our servers, and to administer our Web sites. This information is also used to help us profile you, our users, and to keep a unique user count. Please note, that our Web-statistics reporting software monitors the activities of every user (sections visited and/or avoided repeatedly), in order to improve our site. Identifying the technology used to access our site directly enables us to provide better services and to assure their quality.

We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include informing you about our products or services, or those of our affiliates, and about other opportunities that we believe may interest you. To serve you better, we may combine information you give us on the Web with that you give us through other channels.

ON QUEUE COMPUTER uses personal information only in a manner that serves the purpose for which such information was requested. For example, we will use the information you give us to process your requests for product and market information; to provide you with additional information about products and services; to process your purchasing and selling requests; and to evaluate your credit status. These processes may require that we share some of your personal information with an agent or affiliate, as appropriate.

ON QUEUE COMPUTER reserves the right to disclose or report personal information in "limited circumstances" when ON QUEUE COMPUTER believes in good faith that such disclosure is required under law, to cooperate with regulators or law enforcement authorities, to perform necessary credit checks, to collect or report debts owed, or to protect its rights or property.


ON QUEUE COMPUTER has security measures in place to protect the loss, misuse or alteration of the information under our control.

  1. Cookies
  2. E-mail Communications and Opting Out
  3. Correcting and Updating Your Information
  4. Data Security
  5. Additional Resources on Privacy and Security



To personalize your experience on our Web site or with any of our promotions, count unique users, and to enhance security within the Limited Exchange User/Certified Exchange Member areas, we may assign your computer browser a unique random number called a "cookie." For more information, please visit www.cookiecentral.com/.

Cookies enhance ON QUEUE COMPUTER'S Web site performance in several important ways. They provide a secure way for us to verify your identity when you are requesting information or when you are buying or selling. They also enable ON QUEUE COMPUTER to personalize your experience on our site, and make your visit to our site more convenient. For example, once you confirm that you have read this information, your cookie "remembers" this, so when you visit us again with the same browser, you will not be asked to read it again for six months or until important information changes materially. In general, cookies allow us to understand how our site is being used so that we can improve your experience.

While most Web browsers automatically accept cookies, you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features on our site. Your privacy and security are not compromised when you accept a cookie from our Web site. We do not use cookies to collect personal information. Cookies from a secure site, such as ON QUEUE COMPUTER'S Limited Exchange User/Certified Exchange Member areas, are encrypted and sent securely, and a cookie cannot read data from your computer's hard disk, including cookie files stored on your computer by other Web sites.

Companies we may hire to evaluate our Web site may set cookies to assist with such an evaluation. Again, neither ON QUEUE COMPUTER nor companies acting on our behalf use cookies to collect personal information.


E-mail Communications and Opting Out

E-mail is an important communication channel between ON QUEUE COMPUTER and its customers. We reserve the right to use your e-mail address to send you important information relating to your account. We also use e-mail to communicate with prospective customers. Customers may opt-out of receiving promotional materials by sending an e-mail to webmaster@on-queue.com


Correcting and updating your information

The accuracy of your personal and account information is important to us. If you are a customer and have a concern about your personal or account information maintained at ON QUEUE COMPUTER, or want to correct, update, or confirm your information, send an e-mail to or call. webmaster@on-queue.com (877)667-8383 We will be happy to review and update our records.


Data Security

ON QUEUE COMPUTER takes every precaution to protect information about our members, customers, and visitors. When our registration and order forms ask users to enter sensitive information, that information is encrypted and is protected by a data-encryption scheme known as SSL. Our servers issue digital ID's, which are issued by ITransact Inc., during transactions to authenticate, encrypt and transmit your information to our databases. When a user is on a secure page, the "lock" icon on the status bar of the Web browser (browser needs to have this functionality) is locked. The ON QUEUE COMPUTER servers that store the information provided by our users are kept in a secure environment protected by dual firewalls and locked cages.

In addition to our online security measures, we also protect user information offline. Only employees who need the information to perform a specific job are granted access to this data. Access is available to these employees by password only. If you have any questions about the security of the ON QUEUE COMPUTER Web site, you can send an e-mail to webmaster@on-queue.com


Additional Resources on Privacy and Security

Further information regarding privacy practices may be found at any of the following sites:


  • Electronic Frontier Foundation - a civil liberties organization working to protect your rights online. www.eff.org
  • Electronic Privacy Information Center - established to focus public attention on emerging civil liberties issues relating to the National Information Infrastructure. www.epic.org
  • Privacy Issues Page - from the Center for Democracy and Technology (CDT). www.cdt.org/privacy
  • The EPIC Cookies Page - definitions, links, and news. www.epic.org/privacy/internet/cookies
  • How to Protect Your Privacy - information from the Federal Trade Commission.
  • www.ftc.gov/reports/privacy
  • Cookies Central - information, definitions and links regarding cookie technology.
  • www.cookiecentral.com